Returns policy

The purchaser undertakes to examine the products ordered as soon as he/she receives them and to inform So Be Cosmetics of any fault or defect that may be noted, such as, for example, an error in terms of the quantity or type of products delivered or a damaged product.

Where such faults or defects exist, the purchaser is entitled to return the affected products received to So Be Cosmetics and to obtain a refund for them within a period of five (5) days with effect from the date of receipt. In such cases, the return costs will be refunded to the purchaser by So Be Cosmetics within a period of fifteen (15) working days from the reception of the returned products in the So Be Cosmetics warehouse. Sums will be credited to the credit card used to place the order.

In the particular cases of impaired texture or color or of an allergy, the purchaser should contact the customer service of So Be Cosmetics beforehand using the contact form [insert link], within a period of five (5) days with effect from the date of receipt of the products. The purchaser will then be notified of a specific returns procedure.

If a parcel is damaged during transport resulting in damage to the products, the purchaser undertakes to inform So Be Cosmetics within a period of three (3) days of receipt by sending a photograph of the parcel using the contact form to enable compensation to be requested from Swiss Post by So Be Cosmetics .

For any other complaint, the purchaser can contact the customer service of So Be Cosmetics using the contact form.

The returned products must be intact, in their original condition, in their packaging and with all their accessories and instructions. The returned products must not have been either opened or used. If a presentation box or a set has to be returned, it is imperative for the whole of the presentation box or set to be sent back.

So Be Cosmetics verifies each return and can decline the refund until reception of the products or until the customer has provided proof of their return. If So Be Cosmetics receives a product returned by the customer that does not meet the conditions of return, and therefore can not refund the purchase price, and if the customer asks So Be Cosmetics to send back this product, the shipping costs will be charged to the customer.

Whatever the reason for returning products to So Be Cosmetics, the purchaser must follow the following instructions:

1. To return a product, use the original shipping box in which the products ordered have been received. Place the unopened product to return in its original packaging with the protection material in the shipping box.
2. Fill in and enclose the return slip which can be downloaded from the website.
3. Send the parcel to the following address with the indication “Return D2C”:

So Be Cosmetics S.A – Return D2C
Ecoparc de Daval A, 3
3960 Sierre (VS)

The purchaser assumes responsibility for any risk connected with returning the product.

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