FAQ: Frequently asked questions and solutions

1. My Order

1a. Order status
Do you want to know the status of your order? Simply go to your customer area by clicking on your name at the top right of our website. Then click on "Order history and details" to access the page that will allow you to see your order status.

You will also be able to review the details of the items you have ordered, re-issue an invoice in PDF format, find the reference number of your order or place exactly the same order again.
In addition, you can contact us either via the contact form located at the top left of our website or using the dedicated field directly at the bottom of the summary of your order.

Please always indicate the reference of your order if you have any questions for our customer service.

1b. Shipment tracking / delivery
All our parcels are delivered by the Swiss Post to the address indicated by you at the time of your order.

The delivery is carried out in principle by mail A and within 1 to 3 working days (effective time depending on the Swiss Post) as from the moment you receive an e-mail of the Post office, indicating that your parcel was taken in charge.

As soon as your parcel is taken over by Swiss Post, you will receive an initial e-mail from Swiss Post giving you the tracking number. Swiss Post will then send you a second e-mail to announce the delivery date of your parcel. This delivery date is only binding for Swiss Post.

If you want to check the status of your shipment, go to your customer area by clicking on your name at the top right of our website. Then click on "Order history and details" to access the order you need to check. Click on "Details" to see the Swiss Post tracking number in the summary of your order under "Tracking number". You can copy/paste this tracking number onto the Swiss Post website https://www.post.ch/en to track your parcel.

In addition, you can contact us either via the contact form located at the top left of our website or using the dedicated field directly at the bottom of the summary of your order.
Please always indicate the reference of your order if you have any questions for our customer service.

1c. Invoice
When you place an order on our website, you will receive an initial e-mail to acknowledge receipt of your order, then a second message with the invoice for the order once it has been paid.

You can consult all your invoices in your personal area at any time. Go to your customer area by clicking on your name at the top right of our website, then click on "Order history and details".

2. My information

2a. Manage my addresses
To modify your delivery address or to add other addresses, simply go to your customer area by clicking on your name at the top right of our website. Then click on "My addresses" to access the page that will allow you to update your address or add new ones.

2b. Edit my personal information
Go to your customer area by clicking on your name at the top right of our website, then click on "My personal information".

You can then change most of the data on the form (e.g. your e-mail address, password, etc.), and click on "Save" to validate the changes.

2c. Manage my list of favorite products
You can check the list of products that you have designated as favorites at any time. To do so, go to your customer area and click on "My favorite products".

You will then be able to see your favorite products, decide for example to buy them by adding them to your shopping cart, or modify the list by deleting the products that you no longer want to see among your favorites.

2d. Manage my e-mail alerts
When a product is out of stock, it is not possible to add it to your shopping cart and purchase it. Instead, you can create an e-mail alert so that you will automatically receive an e-mail notification when the product is back in stock. It will be sent to the e-mail address you usually use to log in to your customer area.

To do this, simply go to the product sheet of the relevant item and click on "Notify me when available".

3. Instructions for returning products

The purchaser undertakes to examine the products ordered as soon as he/she receives them and to inform So Be Cosmetics of any fault or defect that may be noted, such as, for example, an error in terms of the quantity or type of products delivered or a damaged product.

Where such faults or defects exist, the purchaser is entitled to return the affected products received to So Be Cosmetics and to obtain a refund for them within a period of five (5) days with effect from the date of receipt. In such cases, the return costs will be refunded to the purchaser by So Be Cosmetics within a period of fifteen (15) working days from the reception of the returned products in the So Be Cosmetics warehouse. Sums will be credited to the credit card used to place the order.

In the particular cases of impaired texture or color or of an allergy, the purchaser should contact the customer service of So Be Cosmetics beforehand using the contact form, within a period of five (5) days with effect from the date of receipt of the products. The purchaser will then be notified of a specific returns procedure.

If a parcel is damaged during transport resulting in damage to the products, the purchaser undertakes to inform So Be Cosmetics within a period of three (3) days of receipt by sending a photograph of the parcel using the contact form to enable compensation to be requested from Swiss Post by So Be Cosmetics .

For any other complaint, the purchaser can contact the customer service of So Be Cosmetics using the contact form.

The returned products must be intact, in their original condition, in their packaging and with all their accessories and instructions. The returned products must not have been either opened or used. If a presentation box or a set has to be returned, it is imperative for the whole of the presentation box or set to be sent back.

Whatever the reason for returning products to So Be Cosmetics, the purchaser must follow the following instructions:

1. To return a product, use the original shipping box in which the products ordered have been received. Place the unopened product to return in its original packaging with the protection material in the shipping box.
2. Fill in and enclose the return slip which can be downloaded from the website.
3. Send the parcel to the following address with the indication “Return D2C”:

So Be Cosmetics S.A – Return D2C
Ecoparc de Daval A, 3
3960 Sierre (VS)

The purchaser assumes responsibility for any risk connected with returning the product.

4. Contact

You can contact us via the general contact form located at the top left of our website or from your customer area using the dedicated field directly at the bottom of the summary of your order. To do this, click on your name at the top right of our website, then click on "Order history and details". Next, select the order you are inquiring about and click on "Details". Finally, at the very bottom, you will see the contact form designed for submitting any questions regarding the specific order.

Please always indicate the reference of your order if you have any questions for our customer service.

5. Loyalty points

At OPI Switzerland, we reward your loyalty from your first purchase.

You can choose to generate a voucher of 5, 10 or 15.- to be used on your next purchase, as soon as you have accumulated 20'000 points – which corresponds to a total of 200.- spent on our site.

Check your loyalty account to see the total of your accumulated, available points.

As soon as you have at least 20'000 available bonus points, you can decide to convert these points into vouchers of 5, 10 or 15.- or continue to accumulate even more points!

1 CHF = 100 points

Which means a product that costs 19.90.- will give you 1'900 points.